Introduction
Family Frames Photography is committed to protecting and respecting your privacy.
This Privacy Policy explains how personal data is collected, used, stored, and protected when you interact with Family Frames, including through the website, email, bookings, and photography sessions.
Family Frames is operated by Cam Harle, based in London, United Kingdom.
What Information Is Collected
Family Frames may collect and store the following personal data:
- Names of clients and family members
- Email address
- Phone number
- Booking and session details
- Payment information (bank transfer records only)
- Photographs taken during sessions
- Website enquiry information submitted via contact forms
Family Frames does not knowingly collect unnecessary personal data.
How Personal Data Is Used
Personal data is used solely to:
- Respond to enquiries
- Manage bookings and sessions
- Deliver online galleries and edited images
- Process payments and invoices
- Fulfil print or product orders via Pic-Time
- Meet legal, tax, or accounting obligations
- Improve website performance using analytics
Family Frames does not sell or rent personal data to third parties.
Photography & Image Data
Photographs created during sessions form part of the personal data held by Family Frames.
Images are used for:
- Delivering online galleries and final edits
- Client-selected prints or products ordered through Pic-Time
- Portfolio, website, and marketing use, as outlined in the Terms & Conditions
- Process payments and invoices
- Fulfil print or product orders via Pic-Time
- Meet legal, tax, or accounting obligations
- Improve website performance using analytics
Images are only shared where necessary to provide these services and are not shared for unrelated or third-party marketing purposes.
Third-Party Services
Family Frames uses the following third-party services to operate the business:
- Pic-Time – for online galleries, image delivery, and print ordering
- Google Analytics – to understand website usage and improve performance
When using these services, personal data is processed in accordance with their own privacy policies. Family Frames only uses reputable platforms that comply with applicable data protection laws. Payment for photography services is handled via bank transfer. Payments for prints ordered through Pic-Time are handled directly through Pic-Time and its integrated payment providers.
Email & Marketing Communications
Family Frames does not send marketing emails or newsletters.
Pic-Time may send automated emails related to galleries, offers, or print promotions once a gallery is live. These communications are managed entirely by Pic-Time and are subject to Pic-Time’s own privacy and email preferences.
Cookies
The Family Frames website uses basic cookies and Google Analytics to understand how visitors use the site.
No cookie consent banner is currently in use. Visitors can manage or disable cookies through their browser settings.
Storage & Security of Data
Personal data and image files are stored securely using:
- Password-protected computers
- External RAID storage devices
- Limited cloud storage where necessary
Family Frames takes reasonable steps to protect personal data from loss, misuse, unauthorised access, or disclosure.
Data Retention
Personal data and image files are retained for a minimum of 12 months from the session date.
After this period, data may be permanently deleted without notice unless there is a legal or business reason to retain it longer.
Children’s Data
Family Frames regularly photographs children under the age of 16.
All bookings are made by parents or legal guardians, who are responsible for providing consent for photography and data processing on behalf of minors.
Data Sharing
Family Frames does not share personal data with third parties except where necessary to deliver services (such as online galleries or print fulfilment) or where required by law.
No personal data is shared for marketing purposes.
Your Rights
Under UK GDPR, you have the right to:
- Request access to your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict certain processing
- Withdraw consent where applicable
Requests can be made by contacting:
info@familyframes.co.uk
Changes to This Policy
This Privacy Policy may be updated from time to time. Any changes will be posted on this page with an updated revision date.
Contact
If you have any questions about this Privacy Policy or how personal data is handled, please contact:
Family Frames Photography
Email: info@familyframes.co.uk
London, United Kingdom